About Me
Hi, I'm Farhad Asif — a WordPress Technical Support Engineer & Developer with over 8 years across support, front-end development, and product. Most recently, I spent six months at WPMU DEV as a WordPress Support Specialist, delivering technical support through live chat and tickets — troubleshooting plugin conflicts, hosting and server issues, migrations, malware, and site performance in a fast-paced remote environment.
Before that, I spent two years at Elegant Themes on live-chat support for Divi and WordPress customers, handling 30–35 conversations daily and writing custom CSS, jQuery, and PHP hooks directly inside chats. Backed by five years building WordPress products and themes from the ground up, I do my sharpest work where real-time problem-solving meets hands-on technical work — diagnosing conflicts, fixing broken layouts, and getting sites secure, stable, and fast.
Services I Provide
WordPress Technical Support
- Live-chat & ticket support at scale
- Real-time debugging with Chrome DevTools & WP_DEBUG
- Plugin & theme conflict resolution
- Errors, white screens & migration issues
- Malware cleanup & site hardening
WordPress Development
- Custom themes from PSD/Figma to production
- Hooks & filters,
$wpdb, WP-CLI, REST API - Custom post types & template hierarchy
- Multisite setup & management
- Production-grade PHP written daily
Divi & Builder Expertise
- Divi Builder troubleshooting & customization
- WooCommerce store build & fixes
- Elementor layout & styling work
- Custom CSS & jQuery for builder sites
- Broken-layout & responsive rescues
Optimization & Security
- Site-speed & performance optimization
- Server configuration & cPanel support
- Security vulnerability remediation
- Database cleanup via phpMyAdmin
- Best-practice hardening & maintenance
What People Say About Me
Cristi Macovei
Support Manager, Elegant ThemesFarhad Asif was a valued member of the Technical Support team at Elegant Themes for over two years. He consistently demonstrated strong technical expertise in WordPress, Divi, HTML, CSS, JavaScript, and jQuery, along with excellent troubleshooting and customer support skills. Farhad is reliable, professional, and always eager to learn and improve. His positive attitude, technical knowledge, and commitment to helping customers make him a valuable addition to any team. I highly recommend him.
Rahat Aslam
Owner, WebExtentFarhad has been instrumental in building and improving WebExtent's web solutions. As both a Product Manager and Web Developer, he consistently demonstrated strong technical expertise, attention to detail, and a user-first mindset. His ability to turn ideas into polished, responsive websites while effectively managing project priorities made him a valuable contributor to our team. I would confidently recommend him for any web development or product-focused role.
James Farmer
CEO, WPMU DEVWorking with Farhad was a great experience. He consistently demonstrated strong WordPress troubleshooting skills, excellent customer communication, and a genuine commitment to helping users resolve complex technical issues. His ability to remain calm under pressure, explain solutions clearly, and deliver outstanding support made him a valuable member of the team. I am confident he would be an excellent addition to any technical support or WordPress development team.
Resume
Career History
-
WordPress Support Specialist
Six months delivering exceptional WordPress technical support and customer service in a fast-paced remote environment.
- Delivered WordPress support via live chat and tickets across 8-hour shifts, staying friendly, professional, and solution-focused.
- Diagnosed and resolved plugin conflicts, hosting issues, migrations, server config, malware infections, security vulnerabilities, and performance problems.
- Configured and troubleshot the full WPMU DEV suite of plugins and services for reliable site management.
- Guided customers with clear explanations and best-practice recommendations while managing multiple conversations simultaneously.
- Collaborated with the team on complex cases to deliver timely resolutions and high customer satisfaction.
-
WordPress Technical Support Engineer
- Two years on the live-chat team supporting Divi and WordPress customers in real time.
- Handled 30–35 conversations daily at ~4 chats/hour — Divi Builder conflicts, plugin/theme clashes, broken layouts, 500 errors, and speed issues.
- Wrote custom CSS, jQuery, and PHP hooks inside live chats instead of routing customers to a developer.
-
Product Manager & WordPress Developer
- Led a small team through three commercial theme builds end-to-end: PSD → HTML/CSS/JS → PHP templates → WordPress theme.
- Wrote production code daily — CPTs,
$wpdbqueries, hooks, filters, and template hierarchy.
-
Web Designer & WordPress Developer
- PSD-to-WordPress conversions, theme customizations, and front-end rescues for international clients — where it all started.
Academic History
-
Southern University Bangladesh
BSc in Civil Technology, Chattogram.
-
Higher Secondary Certificate (H.S.C.)
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Secondary School Certificate (S.S.C.)
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Volunteering
-
Communication Manager & Trainer
- A recognized conservation NGO that has rescued 2,000+ snakes on official wildlife-department referrals.
- Snake-handling trained since 2015; still active in the field today.
Highlights
-
Two Years at Elegant Themes
Consistently high customer satisfaction handling 30–35 chats a day.
-
Six Months at WPMU DEV
Consistently high customer satisfaction handling chats and tickets.
Coding Skills
- PHP
- JavaScript
- jQuery
- HTML5
- CSS3
- MySQL
System / Panel Skills
- WordPress
- WP-CLI
- cPanel
- phpMyAdmin
- Git
- WP_DEBUG
Library / Framework Skills
- Divi
- WooCommerce
- Elementor
- REST API
- Chrome DevTools
Portfolio
Some of my work — sample projects (replace thumbnails & links with your real ones).
Contact
- Chattogram, Bangladesh
- [email protected]
- +880 188 539 5960
= Code is Poetry =